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info@horizonmedical.com
+852 2887 9380
5/F, 20 Des Voeux Rd Central, Central, Hong Kong
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Questions

Find answers to what patients commonly ask about our services and booking process.

How do I book?

You can book an appointment online through our website or call us directly during business hours. We'll find a time that works for your schedule and confirm all the details with you.

What should I bring?

Bring your insurance card, a valid ID, and any medical records relevant to your visit. If it's your first time with us, arrive a few minutes early to complete our intake form.

Do you accept insurance?

Yes, we work with most major insurance plans. Contact us with your provider information and we'll verify your coverage before your appointment.

Can I cancel my appointment?

You can cancel or reschedule up to 24 hours before your appointment without penalty. Let us know as soon as possible so we can offer the slot to another patient.

What if I'm running late?

Call us right away if you're delayed. We'll do our best to accommodate you, though significant delays may require rescheduling to keep our schedule fair for all patients.

More to ask?

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